FREQUENTLY ASKED QUESTIONS

WHAT IS IN THE BOX?

Well, that's a surprise but the box you receive will be either a Box of Yin or a Box of Yang.  Boxes of Yin will contain products to support Yin self care and are designed to help calm, relax and unwind you. Boxes of Yang will contain products aimed to assist Yang self care and are designed to help uplift, energise and awaken you.  Each box will contain 5-7 products based on a new theme each month.  Have a look at the previous boxes to see what sort of products you might get.

DO I HAVE TO SUBSCRIBE TO MONTHLY BOXES?

No.  We also have one-off boxes available.  You can either sign up to receive the next surprise box as a one-off or you can purchase a previous box (subject to availability).  Head over to our Get the Box page to purchase.

DO YOU POST INTERNATIONALLY?

Unfortunately we are currently unable to post the boxes internationally and are only posting to address within the UK.  

WHEN WILL I RECEIVE MY BOX?

We post the boxes around the 7th of each month.  If the 7th is a weekend, we will post the boxes on the first working day following.  The boxes are posted Recorded Delivery 2nd Class via Royal Mail so we would expect you to receive the boxes around the 10th of each month.  Please allow 5 working days for your box to arrive, however if you have still not received your box then please do let us know and we will investigate.

CAN I CANCEL MY SUBSCRIPTION?

Yes.  You can cancel your subscription at any time so long as you let us know 2 working days before your subscription renews.  Subscriptions are renewed on the 1st of the month.  If you cancel after the payment has been taken, you will still receive the box for that month but your subscription will be cancelled from the following month.

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